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Gazi Üniversitesi / Sağlık Bilimleri Enstitüsü / Halk Sağlığı Anabilim Dalı

Ankara il merkezinde AÇSAP merkezlerine başvuran gebelerin danışmanlık alma ve memnuniyet düzeyleri

Taking consultancy and satisfaction levels of pregnants attending the mother-child health and family planning centers in Ankara city center

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Özet:

-110- BÖLÜM VIII SUMMARY TAKING CONSULTANCY AND SATISFACTION LEVELS OF PREGNANTS ATTENDING THE MOTHER-CHILD HEALTH AND FAMİLY PLANNING CENTERS IN ANKARA CITY CENTER The most important indicators of mother and child good healtti on Health Field, are mother death ratio and baby death speed. Improvement on these parameters can be achieved by high quality service given during the process, begining with the consultancy service at pre-pregnancy period and continiuing with care and consultancy services at antenatal, natal and newborn periods. The most important indicator of high-quality service, is the satisfaction level of service takers. The determination of satisfaction levels is the focus point of service quality improvement. Because of this, basic quality strategy, is focusing on service takers and constituting the conditions for personnel's productive works. Service quality can be improved by answering these necessities and providing personel satisfaction. In this research, our aim is determining the satisfaction levels of pregnants attending the Mother- Child Health and Family Planning Centers and also determining the ratio of taking antenatal care consultancy. This is a determining research, realized at all Mother-Child Health and Family Planning Centers in Ankara city center. The research includes 140Ill - pregnants (accepting the conversation) who applied 17 Mother-Child Health and Family Planning Centers (one day-period for each center) at that determined day, in Ankara city center for antenatal care service between 25.01.2006 and 28.02.2006. The poll form used in this research consists of 4 parts: Personal information, Information about pregnancy, The level of achieving the information she should get during the antenatal care service and the satisfaction level about the service given by the health institution. The research polls were applied by face to face conversation technique. According to the research results; * Only 7.1% of pregnants have been getting antenatal care service on field. Nearly half of the pregnants have come to Mother-Child Health and Family Planning Center with their own desicions, without any health personel direction. This is a positive approach for service demand and self-responsibility about health, but it causes observation of only the pregnants who come with their desicions and undetermining the pregnants on field. * Most of the pregnants applying the Mother-Child Health and Family Planning Centers were also getting antenatal care service from second and third step health institutions. Second and third step health institutions should be places where tiie high-risked pregnants are followed, and to achieve this ttie-110- BÖLÜM VIII SUMMARY TAKING CONSULTANCY AND SATISFACTION LEVELS OF PREGNANTS ATTENDING THE MOTHER-CHILD HEALTH AND FAMİLY PLANNING CENTERS IN ANKARA CITY CENTER The most important indicators of mother and child good healtti on Health Field, are mother death ratio and baby death speed. Improvement on these parameters can be achieved by high quality service given during the process, begining with the consultancy service at pre-pregnancy period and continiuing with care and consultancy services at antenatal, natal and newborn periods. The most important indicator of high-quality service, is the satisfaction level of service takers. The determination of satisfaction levels is the focus point of service quality improvement. Because of this, basic quality strategy, is focusing on service takers and constituting the conditions for personnel's productive works. Service quality can be improved by answering these necessities and providing personel satisfaction. In this research, our aim is determining the satisfaction levels of pregnants attending the Mother- Child Health and Family Planning Centers and also determining the ratio of taking antenatal care consultancy. This is a determining research, realized at all Mother-Child Health and Family Planning Centers in Ankara city center. The research includes 140Ill - pregnants (accepting the conversation) who applied 17 Mother-Child Health and Family Planning Centers (one day-period for each center) at that determined day, in Ankara city center for antenatal care service between 25.01.2006 and 28.02.2006. The poll form used in this research consists of 4 parts: Personal information, Information about pregnancy, The level of achieving the information she should get during the antenatal care service and the satisfaction level about the service given by the health institution. The research polls were applied by face to face conversation technique. According to the research results; * Only 7.1% of pregnants have been getting antenatal care service on field. Nearly half of the pregnants have come to Mother-Child Health and Family Planning Center with their own desicions, without any health personel direction. This is a positive approach for service demand and self-responsibility about health, but it causes observation of only the pregnants who come with their desicions and undetermining the pregnants on field. * Most of the pregnants applying the Mother-Child Health and Family Planning Centers were also getting antenatal care service from second and third step health institutions. Second and third step health institutions should be places where tiie high-risked pregnants are followed, and to achieve this ttie

Summary:

-110- BÖLÜM VIII SUMMARY TAKING CONSULTANCY AND SATISFACTION LEVELS OF PREGNANTS ATTENDING THE MOTHER-CHILD HEALTH AND FAMİLY PLANNING CENTERS IN ANKARA CITY CENTER The most important indicators of mother and child good healtti on Health Field, are mother death ratio and baby death speed. Improvement on these parameters can be achieved by high quality service given during the process, begining with the consultancy service at pre-pregnancy period and continiuing with care and consultancy services at antenatal, natal and newborn periods. The most important indicator of high-quality service, is the satisfaction level of service takers. The determination of satisfaction levels is the focus point of service quality improvement. Because of this, basic quality strategy, is focusing on service takers and constituting the conditions for personnel's productive works. Service quality can be improved by answering these necessities and providing personel satisfaction. In this research, our aim is determining the satisfaction levels of pregnants attending the Mother- Child Health and Family Planning Centers and also determining the ratio of taking antenatal care consultancy. This is a determining research, realized at all Mother-Child Health and Family Planning Centers in Ankara city center. The research includes 140Ill - pregnants (accepting the conversation) who applied 17 Mother-Child Health and Family Planning Centers (one day-period for each center) at that determined day, in Ankara city center for antenatal care service between 25.01.2006 and 28.02.2006. The poll form used in this research consists of 4 parts: Personal information, Information about pregnancy, The level of achieving the information she should get during the antenatal care service and the satisfaction level about the service given by the health institution. The research polls were applied by face to face conversation technique. According to the research results; * Only 7.1% of pregnants have been getting antenatal care service on field. Nearly half of the pregnants have come to Mother-Child Health and Family Planning Center with their own desicions, without any health personel direction. This is a positive approach for service demand and self-responsibility about health, but it causes observation of only the pregnants who come with their desicions and undetermining the pregnants on field. * Most of the pregnants applying the Mother-Child Health and Family Planning Centers were also getting antenatal care service from second and third step health institutions. Second and third step health institutions should be places where tiie high-risked pregnants are followed, and to achieve this ttie